Today’s consumer has taken empowerment to the next level. The rise of this connected and savvy customer is changing everything companies thought they knew about serving their clientele. Now, the ‘Consumer-in-Chief’ has gone beyond influencing the path to purchase, to driving change in operating models. Download Deloitte’s new report, The consumer evolution, to understand the trends reshaping the consumer business landscape, including:

• Consumer behaviour: Beyond ‘anytime, anywhere’ to ‘any way’
• Bricks-and-Mortar: Reimagining your physical network
• The ‘last mile’: The emerging battleground in brand experience differentiation

Download now: The consumer evolution: Changing behaviours trigger new business models